Lulu Arver Privacy & Security Statement
Lulu Arver Ltd is a registered company in England and Wales; Company Number: 7190444; VAT Number: GB 996 3953 48.
Please Note: We do not store your credit/debit card details.
Your Personal Information
Our relationship with you is based on trust. It is our policy to give you a totally private web browsing experience. For this reason, we do not require that you give us any information about yourself before you reach the checkout area of our site.
When you place an order on this Website, we will collect the Personal Information we ask you to enter such as your name, email address, telephone number, delivery address, credit card or other payment information, billing address, and a password.
Your right to privacy is important to us and we treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below) and endeavour at all times to comply with the Data Protection Act legislation which is in force from time to time.
Information may be stored manually or electronically. Any personal information you give us will be processed in accordance with the Data Protection Act 1998 (see www.informationcommissioner.gov.uk). Any queries relating to data collection or our use of your personal information should be sent to theteam@luluarver.com
All data and personal information that we receive from you are held in accordance with our Data Protection Registration Notification.
We may also collect user information about where you are on the Internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, and any search terms that you entered on our website. We may collect this information even if you do not buy from us.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information we are entitled do so.
There may in addition be circumstances where we may share some of your data with third parties: Your details will be shared with our agents (including Paypal, HSBC, credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) and any fulfilment partners that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
If you phone our customer services in the interests of maintaining our high standards of service, and to assist in the training of new operators, we occasionally listen in to and sometimes record, incoming calls.
Use of your information
We use your personal information and user information only for the following purposes:
• To process any order or inquiry made by you;
• For research;
• For statistical purposes to improve this Website and its services to you;
• To serve website content to you;
• To administer this website; and
• If you have given express consent, to notify you of products or special offers from third parties that may be of interest to you.
Mailing Preferences
(Email Newsletter)
When you create a shopping account while ordering online you will be given the option to receive information from Lulu Arver by e-mail, about products, promotions or special offers or customer feedback surveys which we feel may be of interest to you. This will be done only if you specifically choose to receive our email newsletter by ticking the relevant box.
If you would like us to, we may from time to time pass on your name to other companies. We do this for two reasons: firstly, because we think that you the customer would benefit from such introductions and secondly because it allows us to grow our business by contacting their customers. These offers are often exclusive, and we believe you will find them of real interest.
However we will never do this without your permission hence why we ask you to show your consent by opting in. You will be asked whether you would like to opt in at registration and we will assume that you do not want us to share your name with other companies unless you ask us to, so please tick the relevant box if you would like to receive communications from other companies.
You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word ‘unsubscribe’ in the subject line. You can also manage your subscriptions to our mailing list in Your Account/Change Mailing preferences.
Cookies
A cookie is a small text file which our Website places on your computer\'s hard drive to store information about your shopping session and to identify your computer.
We use session cookies to keep track of your current shopping session to personalise your experience and to store items you have added to your shopping bag. If you do not accept session cookies you will not be able to use this Website. When you close your browser, our cookie will be deleted from your computer. For further information on cookies and how to prevent them from being stored on your computer please go to www.allaboutcookies.org.
SECURITY
Secure online ordering
You may be concerned about the privacy and confidentiality of personal information, including credit card and billing address information. Lulu Arver has taken many precautions to ensure that this information is safe and secure.
For the most part, people who access our site will be simply viewing materials we\'ve prepared and made accessible to everyone and there is no need therefore for these pages to be protected by either encryption or password (secure). There are two exceptions to this, namely the Your Account area and the Checkout area.
Your Account
Once you have registered with us, your online account information is protected by a password chosen by you. Access to that online account requires your username and password. While no data transmission over the Internet can be 100% secure, upon receiving your transmission, we will make all reasonable efforts to ensure it is security on our servers. It is then down to you to maintain the secrecy of your username and password and/or account information and we therefore recommend that you do not disclose this information to any other person.
Checkout
All Lulu Arver payment transactions are processed by Paypal and as such are are protected by the industry standard security protocol technology known as Secure Sockets Layer (SSL) which is used by the Website to communicate with secure browsers such as Internet Explorer and Netscape. If your browser is capable of SSL, your sensitive information will automatically be encrypted before being sent over the Internet.
(You don\'t however have to know in advance whether your browser does support secure transactions- if it doesn’t you will not be able to complete the checkout process and the transaction will be cancelled automatically). All SSL capable browsers have a symbol (either a closed lock or a key) which indicates a secure mode. In addition, you will be able to tell when you are in a secure area by the URL appearing in the address bar, which will change from HTTP to HTTPS.
We process all payments using the PayPal Payments Pro system. This system ensures that all sensitive information is stored on a heavily encrypted database and protected by multiple firewalls.
We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any of your data, including credit card details that you have provided.
We comply fully with The Distance Selling Regulations 2000; Electronic Commerce Regulations (EC Directive) 2000; and The Privacy and Electronic Communications Regulations (EC Directive) 2003. More information can be found at www.dti.gov.uk
If you are still not convinced about the safety of shopping online, but would like to order from Lulu Arver, please call Customer Services on 01404 81 55 16 and place your order over the phone. We are open 9.30am to 5.00pm – weekdays Monday to Friday.
Updated: August 2011
